Business subscriptions
BuildPilot is currently offered for business use. The person subscribing confirms they are acting wholly or mainly for purposes relating to a trade, business, craft or profession.
7-day trial
Where shown at checkout, the selected plan begins with a 7-day free trial. A card is required. The monthly price that will apply after the trial is displayed before the subscription is confirmed.
Automatic renewal
Unless cancelled, the subscription converts to the selected monthly paid plan when the trial ends and then renews monthly. The current renewal or cancellation date is shown in the billing area and Stripe billing portal.
Cancellation
You can cancel from the BuildPilot billing area or Stripe billing portal. If you cancel during the free trial, no first subscription charge should be taken. If you cancel during a paid period, cancellation normally stops the next renewal and access continues until the end of the current paid period.
Refunds
Business subscription fees are generally non-refundable once a paid billing period has started. We will, however, investigate duplicate, incorrect or unauthorised charges and provide any refund required by law or otherwise agreed by us.
Service problems
If a material BuildPilot failure prevents reasonable use for a significant period, contact admin@buildpilotai.co.uk. Depending on the circumstances, we may provide a credit, extension or refund.
How to contact us
Billing and cancellation questions can be sent to admin@buildpilotai.co.uk. Include the account email and business name, but never send full card details.